Technical support is available on all our products by phone and e-mail. Explore the following support options available from Aimetis.

When calling or e-mailing us, please be prepared with a detailed description of the problem, taking screen shots if possible, and capturing any errors generated by the application log and emailing us with the exact error message. Please give us your operating system and hardware specifications on the computer which experiences the problem. The more information you can provide us, the sooner the problem can be resolved.

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Free Support Options

Options include Knowledge Base, email support and Frequently Asked Questions (FAQ).

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Phone Support

This is fee based technical support charged at $225 USD per incident and is available 8 A.M. to 5 P.M. EST, Monday through Friday. Fee may be waived if Support Representative determines that the issue was caused by the product. Phone +1 519 746-8888 to speak to a support agent. Before calling, please have your VISA or Mastercard ready.

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Support Contracts

Aimetis offers comprehensive support solutions designed to meet your specific needs. Our goal is to provide the highest quality support to help you get the most out of your software products. More »